SERTRACEN
AT A GLANCE

2023

SERTRACEN AT A GLANCE

WHO WE ARE

Sertracen Corporativo is a world-class corporate group with solid leadership and expertise on Integration of Solutions and Business Process Outsourcing (BPO) of Front Office and Back Office.

We have a regional presence with 500+ employees across Central America, Panama, Dominican Republic, Ecuador and recently Guyana.

Sertracen Corporativo is one of the leading BPO operators of vehicle property registry, driver’s license emission and vehicle license plates within the region.

It is important to mention that we also manage the Issuance of Secure Documents such as Identity Cards, Machine Readable Passports and Electronic Passports as well as Voter’s

Credentials, Smart Card Driver’s License and similar documents.

As a leading firm in Digital Transformation Consultancy our team offers services such as Image Management, Enterprise Content Management (ECM) and Business Process Management (BPM).

Our solutions are based on over 30 years of accumulated experience and knowledge doing business in the market, as well as ongoing research and development.

We offer innovative products and services with a high impact in our regions.

Our corporate strategy has as its main objective to satisfy the needs of our clients, for which we reiterate our commitment to  support each of their challenges.

Our customers are at the center of our corporate startegy and in all our operations”.

JUAN JOSÉP
BORJA PAPINI
Group Chairman

With our information technology services and solutions, we transform companies, which places us as leaders in banking, government, health, transportation and other sectors”

JOSÉ LISAC
Group CEO

SERTRACEN AT A GLANCE

0
Countries
0
Years of experience
0
+ MM
Documents
Issued
0
+
Experienced
Professionals
0
+ MM
Documents
Digitalized
0
+
Clients

SERTRACEN AT A GLANCE

40+ MILLION DOCUMENTS ISSUED AND 300 MILLION DIGITALIZED

Vehicle property card

20 MILLS.

National ID

10 MILLS.

Driver license

6 MILLS.

Passport issued

5 MILLS.

Documents digitalized

300 MILLS.

SERTRACEN AT A GLANCE

OUR TEAM

JuanBorja

Chairman
Sertracen Corporativo

JoséLisac

CEO
Sertracen Corporativo

RobertoSiegrist

Director Business
Development
Sertracen Corporativo

PaulArujo

Finance Director
Sertracen Corporativo

BernardoLopéz

Sertracen El Salvador
Director

JorgeVillamizar

Sertracen Panama
Director

SERTRACEN AT A GLANCE

SERVING OUR
CLIENTS
IN LATAM
9

Operations:
Guatemala, El Salvador, Nicaragua,
Costa Rica, Honduras, Dominican
Republic, Panama, Ecuador and
Guyana.

SERTRACEN AT A GLANCE

OPERACIONES BPO

Vehicle
Property
Registry

  • Vehicle property card
  • License plates
  • Driver’s license
  • Driving simulator
  • training and testing

Enrollment systems
for operating and
issuing secure
documents

  • Machine readable and Biometric ePassport
  • Voting credentials
  • Border control and immigration systems Identity cards

Smart
mobility
systems

  • Photo enforced ticket program
  • Electronic traffic ticket systems
    Smart traffic lights
  • Traffic monitoring
  • Payment systems
  • Payment for public
  • transportation

SERTRACEN AT A GLANCE

OTHER SOLUTIONS

Enterprise
Content
Management
(ECM)

  • Document digitalization
  • Data capture
  • BPM

Security
Systems

  • Video control and monitoring
    Cibersecurity
  • Public key infrastructure
  • Biometric solutions
  • Anti Money Laundering
  • Software solutions
  • E-Gates

Data Center
Network
(DCN)

  • Operación del centro de datos físico
  • Sistemas de tarjetas BPM

Big Data
Analysis
& BI

  • Massive data analysis
  • Business intelligence
  • Dynamic and online analysis
  • SLA metrics by business counts
  • Alerts and fraud protection products

SERTRACEN AT A GLANCE

PRINCIPAL CLIENTS
  • Vehicle Property Registry: El Salvador and Panama.
  • Drivers’ licenses: El Salvador and Panama.
  • Passport: Costa Rica, Guatemala and Ecuador.
  • National ID: Panama, Ecuador and Guyana.
  • Banking System: Costa Rica, Panama, Dominican Republic and Guatemala.
  • Biometric Solutions: Costa Rica, Ecuador, El Salvador and Panama.
  • Document digitalization: Central America, Panama and Dominican Republic.
  • Public key infrastructure: Ecuador, Costa Rica and Panama.

SERTRACEN AT A GLANCE

ALLIANCES

CORPORATE HEADQUARTERS

Orden de Malta
#13-A, La Libertad,
El Salvador.

CONTACT:

+503-2509-0600

AV. José Agustín Arango,
Edificio Sertracen, Panamá,
Panamá.

CONTACT:

+507-315-6500

This site is registered on wpml.org as a development site.